Privacy Policy

Who we are

Donum: Section Scheduler (the “App”) is a Shopify app developed by Donum Studio (“we”, “us”). It lets merchants show or hide sections and blocks of their online store theme on a schedule, or change their content (such as text, images and links) for set time slots, for all markets or for a single market. This policy explains what data the App processes when a merchant installs it, and how that data is used, shared and deleted.

Information we collect from merchants

• Store identification: your store’s myshopify domain and the access tokens Shopify issues when you install the App, together with the permissions you granted. We need these to call the Shopify API on your behalf, including when a schedule runs while you are not using the App.
• Campaigns: the name, start and end time of each campaign you create, the theme, pages, sections and blocks you selected (with their names as shown in your theme), the market you chose, and the Shopify user ID of the staff member who created the campaign. For content changes, we also store the settings you chose and the value of each setting for every time slot and after the campaign, such as text, links, image file names and product or collection handles.
• Run history: for each scheduled change, when it ran, the result, which settings were changed and their values before and after, and a copy of the theme template file as it was before the change, so that you can undo it. These copies can contain content you entered in your theme sections, such as headings and text.
• Plan: which of the App’s plans your store is on, as reported by Shopify, and your store’s Shopify ID. We use them to apply the limits of your plan. Billing itself is handled by Shopify; we never see your payment details.
• Store contact details: when you install the App, we read your store name and contact email from Shopify to send a single welcome email. We store only the time the email was sent, not the email address.
• Store settings read from Shopify when needed: your store’s time zone, your themes, theme template files and section definitions, your markets (name and handle), and the images in your store’s Files (file name, alt text and a preview link, shown when you pick an image). Apart from the copies and values above, these are not stored.

Information about your customers

The App does not access, collect or store personal information about your customers, such as names, email addresses, addresses, orders or payment details. It only reads and changes your theme’s template files. The App adds no script to your storefront.

How we use information

• To provide the App’s features: showing and hiding the sections you selected and changing their content at the scheduled times, re-checking them while a campaign runs, and letting you undo changes.
• To show you the status and run history of your campaigns.
• To send the welcome email, to investigate problems and to respond when you contact us.

We do not sell data, and we do not use it for advertising.

Service providers

• Shopify — platform, authentication and the APIs used to read and change your theme.
• Shopify Flow — if you use the App’s Flow triggers, the campaign name, section and page names, theme name, the change (including the name of a time slot) and any error message are sent to Flow so your workflows can use them.
• Fly.io — hosting of the App’s server (United States, California). Server logs record your store domain and the result of each scheduled change.
• Prisma Postgres — database for the information listed above (United States, California).
• Resend — delivery of the welcome email.
• Cloudflare — forwarding of emails sent to our support address.

We share data only with the providers that operate the App, and only as needed for that purpose:

Retention and deletion

• Campaigns and their run history are kept while the App is installed, so that you can review and undo changes. Deleting a campaign in the App deletes its run history.
• When you uninstall the App, your store’s access tokens are deleted immediately and all scheduled changes are paused.
• About 48 hours after you uninstall, Shopify asks us to erase your store’s data. We then delete all remaining data about your store from our database, including campaigns and run history.
• Changes already made to your theme stay as they are after uninstalling. You can show, hide or edit those sections again in the theme editor at any time.
• Shopify’s customer data requests and customer erasure requests are acknowledged automatically: because we store no personal information about your customers, there is nothing to export or erase.

Security

All connections to the App use HTTPS. Access tokens and campaign data are stored in a database that is not publicly accessible, and access is limited to the App’s server.

Your rights

Depending on where you are located, you may have the right to access, correct or delete the personal information we hold about you, or to object to how it is processed. To make a request, contact us at support@donum.studio. You can also uninstall the App at any time to start the deletion described above.

Our service providers process data in the United States. Where required, transfers are covered by appropriate safeguards such as standard contractual clauses.

Changes to this policy

We may update this policy when the App or the law changes. The date at the top of this page shows when it was last updated.

Contact

Questions about this policy or your data: support@donum.studio